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Position

Customer Representative

All Locations

Supervisor Title – General Manager

Department – FOH

Employment Type – Regular full time \ Regular part time

 

Primary Purpose of the Position

Receiving and processing new customer orders by phone or through online ordering platform. In addition, respond to inquiries, concerns and requests while providing outstanding customer service through positive and professional interaction on the phone.

 

Duties and Responsibilities

Major Duties and Responsibilities  Essential Duty % of Time
Provide excellent customer service  85
Manage large amounts of incoming calls 80
Taking orders by phone  70
Processing online orders  70
Answer questions regarding the menu – offer suggestions and recommendations 20
Provide information about our product and services 
Assign processed orders to the drivers  85
Processing Payments 5
Collaborate with other restaurant FOH and BOH staff 100
Deal with complaints or problems with a positive attitude 5
Comply with all health, safety and hygiene standards and policies 100
Alert customers or restaurant staff about food allergies/intolerance 15
Get acquainted with daily specials menu and update online platforms accordingly  5
Perform shift opening and closing duties 15

 

Requirements

Experience 

In order to work as a customer representative at Westville you should have a minimum of 1 year of proven experience in any type of customer service.

 

Competencies

  • Fluent in English
  • Excellent people skills with a friendly attitude
  • Patience and customer-oriented approach
  • Sociable, polite, courteous 
  • Sensitivity to Food Allergies/Intolerance
  • Teamwork, communicative, attentive
  • Motivated, energetic, stress tolerance and 
  • Multi tasking, high awareness and attention to details 
  • Menu Knowledge
  • Availability to work nights, weekends, and holidays

 

Working\Environment Conditions

Physical Demands

Activities

Amount of Time
Activity None Up to 1/3 1/3 to 2/3 2/3 or More
Stand
Walk
Sit
Talk or Hear
Use hands to finger, handle or feel
Climb or Balance
Stoop, Kneel, Crouch, Crawl
Reach with hands and arms
Taste or Smell

 

Noise Level

The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.    

Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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