Position
Host
All Locations
Supervisor Title – General Manager
Department – FOH
Employment Type – Regular full time \ Regular part time
Primary Purpose of the Position
To welcome and greet guests, effectively organize and manage the restaurant seating, setting up tables and escorting guests to the dining and bar areas. In addition, the host is responsible to manage the restaurant’s waiting list and reservations.
Duties and Responsibilities
| Major Duties and Responsibilities | Essential Duty | % of Time |
| Provide excellent customer service | ✓ | 85 |
| Greet customers upon their arrival and departure | ✓ | 85 |
| Maintain a clean reception area | 100 | |
| Coordinate with FOH staff about available seating options | 30 | |
| Manage reservations | 85 | |
| Maintain the restaurant’s waiting list | 85 | |
| Plan a strategy for ideal seating based on reservations and waiting list | 30 | |
| Tend to special Guest needs and requests | 5 | |
| providing accurate wait times | ✓ | 80 |
| Set up tables with menus and silverware | ✓ | 85 |
| Escort guests to their seats | 50 | |
| Processing Payments | ✓ | 5 |
| Collaborate with other restaurant FOH and BOH staff | ✓ | 100 |
| Deal with complaints or problems with a positive attitude | ✓ | 5 |
| Comply with all health, safety and hygiene standards and policies | ✓ | 100 |
| Perform shift opening and closing duties | ✓ | 15 |
Requirements
Experience
In order to work as a Host at Westville you should have a minimum of 1 year of proven experience as a Host in a fast paced, dining service restaurant, preferably in New York city.
Competencies
- Fluent in English
- Excellent people skills with a friendly attitude
- Patience and customer-oriented approach
- Sociable, polite, courteous
- Attention to cleanliness and safety
- Teamwork, communicative, attentive
- Motivated, energetic, stress tolerance and
- Multi tasking, high awareness and attention to details
- Availability to work nights, weekends, and holidays
Working\Environment Conditions
Physical Demands
Activities
| Amount of Time | ||||
| Activity | None | Up to 1/3 | 1/3 to 2/3 | 2/3 or More |
| Stand | ✓ | |||
| Walk | ✓ | |||
| Sit | ✓ | |||
| Talk or Hear | ✓ | |||
| Use hands to finger, handle or feel | ✓ | |||
| Climb or Balance | ✓ | |||
| Stoop, Kneel, Crouch, Crawl | ✓ | |||
| Reach with hands and arms | ✓ | |||
| Taste or Smell | ✓ | |||
Lifting
The job requires the Host to be able to lift weight of up to 15 pounds.
Noise Level
The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.
Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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