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Position

Host

All Locations

Supervisor Title – General Manager

Department – FOH

Employment Type – Regular full time \ Regular part time

 

Primary Purpose of the Position

To welcome and greet guests, effectively organize and manage the restaurant seating, setting up tables and escorting guests to the dining and bar areas. In addition, the host is responsible to manage the restaurant’s waiting list and reservations.

 

Duties and Responsibilities

Major Duties and Responsibilities  Essential Duty % of Time
Provide excellent customer service  85
Greet customers upon their arrival and departure 85
Maintain a clean reception area 100
Coordinate with FOH staff about available seating options 30
Manage reservations 85
Maintain the restaurant’s waiting list 85
Plan a strategy for ideal seating based on  reservations and waiting list 30
Tend to special Guest needs and requests 5
providing accurate wait times 80
Set up tables with menus and silverware   85
Escort guests to their seats 50
Processing Payments 5
Collaborate with other restaurant FOH and BOH staff 100
Deal with complaints or problems with a positive attitude 5
Comply with all health, safety and hygiene standards and policies 100
Perform shift opening and closing duties     15

Requirements

Experience 

In order to work as a Host at Westville you should have a minimum of 1 year of proven experience as a Host in a fast paced, dining service restaurant, preferably in New York city. 

 

Competencies

  • Fluent in English
  • Excellent people skills with a friendly attitude
  • Patience and customer-oriented approach
  • Sociable, polite, courteous 
  • Attention to cleanliness and safety 
  • Teamwork, communicative, attentive
  • Motivated, energetic, stress tolerance and 
  • Multi tasking, high awareness and attention to details 
  • Availability to work nights, weekends, and holidays

 

Working\Environment Conditions

Physical Demands

Activities

Amount of Time
Activity None Up to 1/3 1/3 to 2/3 2/3 or More
Stand
Walk
Sit
Talk or Hear
Use hands to finger, handle or feel
Climb or Balance
Stoop, Kneel, Crouch, Crawl
Reach with hands and arms
Taste or Smell

 

Lifting

The job requires the Host to be able to lift weight of up to 15 pounds.

 

Noise Level

The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.   

Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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