Position
Manager
All Locations
Supervisor Title – General Manager
Department – FOH
Employment Type – Regular full time
Primary Purpose of the Position
To direct and supervise the activities of staff to make sure that customers have a pleasant experience through prompt and polite service. In addition, while on duty, the manager’s job is to oversee all parts of the operation (floor, bar, phones, kitchen, prep, delivery) and the premises to ensure that the overall function of the restaurant is managed properly.
Duties and Responsibilities
| Major Duties and Responsibilities | % of Time |
| Ensure guests receive excellent customer service | 85 |
| Demonstrate a high level of knowledge – be familiar with the entire staff, property, menus, policies, procedures and updates | 30 |
| Answer questions regarding the menu or specials and coordinate between FOH to BOH | 20 |
| Monitor from end presentation and ensure that restaurant service and quality standards are constantly met | 60 |
| Monitor employee attendance – presence, punctuality, control over\under staffing | 85 |
| Processing Payments | 5 |
| Engage customers is positive dialogue to ensure return business and take and resolve any complaints from them | 20 |
| Deal with customer complaints or problems with a positive attitude | 10 |
| Crisis management – promptly and knowledgeably solve any problems or issues that prevents a correct service flow. | 5 |
| Ensure that all staff members comply to the safe food handling procedures. Supervise food preparation and cooking activities to ensure compliance with health and hygiene principles of the restaurant | 100 |
| Assist restaurant management in developing and implementing core business and marketing plans | 15 |
| Get acquainted with daily specials menu | 5 |
| Provide backup to trainees by offering excellent teaching and guidance | 10 |
| Alert GM about unresolved issues with staff, customers, equipment, premises etc`. | 5 |
| Keep track of inventory and order supplies as needed | 5 |
| Perform restaurant opening and closing activities | 15 |
Requirements
Experience
In order to work as a Manager at Westville you should have a minimum of 1 year of proven experience as a Manager in a fast paced, dining service restaurant, preferably in New York city.
Competencies
- Fluent in English
- Excellent people skills with a friendly attitude
- Patience and customer-oriented approach
- Sociable, polite, courteous
- Attention to cleanliness and safety
- Sensitivity to Food Allergies/Intolerance
- Teamwork, communicative, attentive
- Motivated, energetic, stress tolerance and
- Multi tasking, high awareness and attention to details
- Menu Knowledge (ingredients, allergies, availability, preparation)
- Availability to work nights, weekends, and holidays
Independent Judgment & Problem Solving
The manager performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. The manager often makes recommendations to work procedures, policies and practices. Refers unusual problems to the General Manager or corporate office.
Working\Environment Conditions
Physical Demands
Activities
| Amount of Time | ||||
| Activity | None | Up to 1/3 | 1/3 to 2/3 | 2/3 or More |
| Stand | ✓ | |||
| Walk | ✓ | |||
| Sit | ✓ | |||
| Talk or Hear | ✓ | |||
| Use hands to finger, handle or feel | ✓ | |||
| Climb or Balance | ✓ | |||
| Stoop, Kneel, Crouch, Crawl | ✓ | |||
| Reach with hands and arms | ✓ | |||
| Taste or Smell | ✓ | |||
Lifting
The job requires handling and lifting weights of up to 25 pounds.
Noise Level
The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.
Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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