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Position

Server

All Locations

Supervisor Title – General Manager

Department – FOH

Employment Type – Regular full time \ Regular part time

Primary Purpose of the Position

To ensure that restaurant’s guests have an enjoyable dining experience by providing quality customer service. The Server’s work is primarily in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

 

Duties and Responsibilities

Major Duties and Responsibilities  Essential Duty % of Time
Provide excellent customer service  85
Greet and Welcome customers 30
Answer questions regarding the menu – offer suggestions and recommendations 20
Take and serve food and drinks orders 85
Processing Payments 5
Collaborate with other restaurant FOH and BOH staff 100
Deal with complaints or problems with a positive attitude 5
Comply with all health, safety and hygiene standards and policies 100
Alert guests or restaurant staff about food allergies/intolerance 15
Get acquainted with daily specials menu 5
Setting tables 5
Clean tables, dining area and Server’s station 5
Perform shift opening and closing duties (ie – fill S&P shakers, ketchup & mustard bottles etc’, clean menus and check presenters, ensure shift essentials supplies etc’)     15

Requirements

Experience 

In order to work as a server at Westville you should have a minimum of 1 year of proven experience as a server in a fast paced, dining service restaurant, preferably in New York city. 

Competencies

  • Fluent in English
  • Excellent people skills with a friendly attitude
  • Patience and customer-oriented approach
  • Sociable, polite, courteous 
  • Attention to cleanliness and safety 
  • Sensitivity to Food Allergies/Intolerance
  • Teamwork, communicative, attentive
  • Motivated, energetic, stress tolerance and 
  • Multi tasking, high awareness and attention to details 
  • Menu Knowledge
  • Availability to work nights, weekends, and holidays

Working\Environment Conditions

Physical Demands

Activities

Amount of Time
Activity None Up to 1/3 1/3 to 2/3 2/3 or More
Stand
Walk
Sit
Talk or Hear
Use hands to finger, handle or feel
Climb or Balance
Stoop, Kneel, Crouch, Crawl
Reach with hands and arms
Taste or Smell

 

Lifting

The job requires the server to be able to lift and balance food and drinks on a serving tray in weight up to 10 pounds. In addition, handling and lifting chairs or tables in weight of up to 25 pounds.

 

Noise Level

The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.   

Salary: Hourly Base Rate + Tips

Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Application Questions


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