Position
Server
All Locations
Supervisor Title – General Manager
Department – FOH
Employment Type – Regular full time \ Regular part time
Primary Purpose of the Position
To ensure that restaurant’s guests have an enjoyable dining experience by providing quality customer service. The Server’s work is primarily in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Duties and Responsibilities
| Major Duties and Responsibilities | Essential Duty | % of Time |
| Provide excellent customer service | ✓ | 85 |
| Greet and Welcome customers | ✓ | 30 |
| Answer questions regarding the menu – offer suggestions and recommendations | ✓ | 20 |
| Take and serve food and drinks orders | ✓ | 85 |
| Processing Payments | ✓ | 5 |
| Collaborate with other restaurant FOH and BOH staff | ✓ | 100 |
| Deal with complaints or problems with a positive attitude | ✓ | 5 |
| Comply with all health, safety and hygiene standards and policies | ✓ | 100 |
| Alert guests or restaurant staff about food allergies/intolerance | ✓ | 15 |
| Get acquainted with daily specials menu | ✓ | 5 |
| Setting tables | ✓ | 5 |
| Clean tables, dining area and Server’s station | ✓ | 5 |
| Perform shift opening and closing duties (ie – fill S&P shakers, ketchup & mustard bottles etc’, clean menus and check presenters, ensure shift essentials supplies etc’) | ✓ | 15 |
Requirements
Experience
In order to work as a server at Westville you should have a minimum of 1 year of proven experience as a server in a fast paced, dining service restaurant, preferably in New York city.
Competencies
- Fluent in English
- Excellent people skills with a friendly attitude
- Patience and customer-oriented approach
- Sociable, polite, courteous
- Attention to cleanliness and safety
- Sensitivity to Food Allergies/Intolerance
- Teamwork, communicative, attentive
- Motivated, energetic, stress tolerance and
- Multi tasking, high awareness and attention to details
- Menu Knowledge
- Availability to work nights, weekends, and holidays
Working\Environment Conditions
Physical Demands
Activities
| Amount of Time | ||||
| Activity | None | Up to 1/3 | 1/3 to 2/3 | 2/3 or More |
| Stand | ✓ | |||
| Walk | ✓ | |||
| Sit | ✓ | |||
| Talk or Hear | ✓ | |||
| Use hands to finger, handle or feel | ✓ | |||
| Climb or Balance | ✓ | |||
| Stoop, Kneel, Crouch, Crawl | ✓ | |||
| Reach with hands and arms | ✓ | |||
| Taste or Smell | ✓ | |||
Lifting
The job requires the server to be able to lift and balance food and drinks on a serving tray in weight up to 10 pounds. In addition, handling and lifting chairs or tables in weight of up to 25 pounds.
Noise Level
The work environment may be loud, especially during the busy hours due to guests conversations, kitchen and bar operation and electrical machinery.
Westville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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